Refund policy

We accept returns within 7 days of delivery. To be eligible for a return:

Items must be unused and in the same condition as received.
Items must be free from damage, scratches, or alterations unless the item was received damaged or defective.
Original packaging and tags must be intact, when applicable.
Change-of-mind returns are not accepted.
Customized or personalized items cannot be returned or refunded, except in cases where the item was received damaged, defective, or incorrect.

Damaged or Defective Items

If your order arrives damaged, incomplete or defective, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the damage or defect.
Do not use, alter, repair, or dispose of the item before contacting us.
Once the damage or defect is verified, we may offer a replacement, repair, or refund, depending on the circumstances and availability.
For items confirmed to have been damaged or defective upon arrival, Carrie Collections will cover the return shipping costs, if a return is required.

Wrong or Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Provide your order number and clear photos of the item received.
The item must remain unused and in its original condition and packaging.
If we confirm that the wrong item was sent, we will arrange the appropriate replacement or refund.
Return shipping costs for an incorrectly sent/damaged item will be covered by Carrie Collections.

Return Shipping

For approved returns due to change of circumstances or other reasons not caused by Carrie Collections, the buyer is responsible for all return shipping costs.

Please use a trackable shipping service to ensure your item reaches us safely.
Carrie Collections is not responsible for items lost or damaged during a return shipment sent by the buyer.

For items that were damaged, defective, or incorrectly sent by Carrie Collections, return shipping will be handled or covered by Carrie Collections as instructed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Original shipping fees are non-refundable, except where the return is due to an item being damaged, defective, or incorrectly sent by Carrie Collections.

Important Notes

Returns that do not meet the above conditions may not be accepted.
Change-of-mind returns are not accepted.
Customized or personalized items cannot be returned or refunded, except when received damaged, defective, or incorrect.
We reserve the right to deny returns that appear used, worn, altered, or damaged after delivery.
Customers must contact us within 7 days of delivery for damaged, defective, or incorrect orders.

How to Initiate a Return or Report an Issue

Email: carriecollections@asia.com
Instagram: www.instagram.com/carriecollections

For a faster response, you may contact us via Instagram.

Please provide:

Order number
Reason for the return or issue
Clear photos/videos if the item is damaged, defective, or incorrect

Please do not send the item back before receiving instructions from us. We will provide the appropriate return instructions after reviewing your request.